Privacy Policy

At Esme Scents, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

Website: www.esmescents.co.uk

The website is owned and operated by Esme Sales Ltd, a company registered in England and Wales.

Company Registration Number: 15884949
Registered Office: 25 Oakdale Road, Sheffield, England, S7 1SL, United Kingdom

Throughout this Privacy Policy, the terms “we”, “our” and “us” refer to Esme Sales Ltd trading as Esme Scents. The terms “you” and “your” refer to anyone who visits or uses our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, place an order, create an account, contact us, or sign up to receive communications from us.

This information may include:

• Full name
• Email address
• Billing address
• Delivery address
• Telephone number
• Account and login information
• Order and transaction details
• Communications you have with our customer service team
• Information you provide when completing forms, reviews, surveys, or promotions

We may also automatically collect certain technical information when you browse our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of visits
• Referring websites
• Cookie and similar tracking information

2. How We Use Your Information

We may use your personal information for the following purposes:

To Process Your Orders

We use your information to process payments, fulfil orders, arrange delivery, provide order updates, and manage returns or refunds.

To Manage Your Account

If you create an account, we use your information to manage your account, provide access to your order history, and assist with account-related requests.

To Provide Customer Support

We may use your information to respond to enquiries, resolve problems, and provide assistance regarding our products and services.

To Improve Our Website

We may analyse information about how customers use our website to improve its functionality, performance, content, and overall shopping experience.

To Communicate With You

Where permitted by law and where you have provided the appropriate consent, we may contact you about new products, special offers, promotions, competitions, and other updates that may be relevant to you.

To Prevent Fraud and Protect Our Website

We may use information to detect, investigate, and prevent fraudulent transactions, security threats, misuse of our website, and other unlawful activities.

To Meet Legal Requirements

We may process your information where necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests from authorities.

3. Our Legal Basis for Processing Your Information

Where applicable, we process your personal information under one or more of the following legal bases:

• Contract: Where processing is necessary to fulfil an order or provide a service you have requested.
• Legal obligation: Where we are required to process information to comply with the law.
• Legitimate interests: Where processing is necessary for the operation, security, improvement, and management of our business, provided your rights are not overridden.
• Consent: Where you have specifically given us permission to use your information for a particular purpose, such as certain marketing communications.

Where we rely on your consent, you may withdraw that consent at any time.

4. How We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services to you.

These may include:

• Payment service providers
• Delivery and courier companies
• Website hosting and technical service providers
• IT and security service providers
• Customer service platforms
• Marketing and analytics providers
• Professional advisers where necessary
• Government authorities or law enforcement where legally required

Third-party service providers are only given access to the information necessary for them to perform their services.

We may also disclose personal information where necessary to protect our legal rights, prevent fraud, comply with legal obligations, or protect the safety of our customers, employees, or business.

If Esme Sales Ltd is involved in a merger, acquisition, restructuring, or sale of some or all of its business or assets, customer information may be transferred as part of that transaction, subject to applicable data protection requirements.

5. Marketing Communications

We may send you marketing communications about our products, new arrivals, promotions, special offers, and other updates where we are legally permitted to do so.

You can unsubscribe from marketing communications at any time.

If you no longer wish to receive promotional emails, you can use the “Unsubscribe” link included in our marketing emails or contact us directly.

Unsubscribing from marketing communications will not prevent us from sending important service-related messages, such as order confirmations, delivery updates, or information relating to your purchases.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies to provide a better browsing experience.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

• Keep our website functioning correctly
• Remember your preferences
• Maintain shopping basket and account functionality
• Understand how visitors use our website
• Improve website performance
• Analyse website traffic
• Support relevant marketing activities where applicable
• Help protect our website against fraud and security threats

Some cookies may be placed by third-party service providers.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For more information, please refer to our Cookie Policy.

7. Website Analytics & Recording Tools

We may use analytics and website performance tools to understand how visitors interact with our website and to improve the customer experience.

These services may collect information such as pages visited, clicks, scrolling behaviour, device information, and general website usage.

Where website recording or session analysis tools are used, we take reasonable steps to prevent the collection of sensitive information such as passwords and payment card details.

8. Payment Security

We take the security of your payment and personal information seriously.

Payment transactions may be processed through secure third-party payment providers. Your payment information may be handled directly by these providers in accordance with their own privacy and security policies.

We do not need to store your full payment card details on our own systems when payment is processed by a third-party payment provider.

While we take reasonable security measures to protect your information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people and service providers who reasonably need it for legitimate business purposes.

However, internet transmission cannot be guaranteed to be completely secure. You should take appropriate care when sharing personal information online and keep your account login details confidential.

10. International Data Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws and that appropriate safeguards are in place where required.

11. How Long We Keep Your Information

We only retain your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors such as:

• The purpose for which it was collected
• Whether you have an active customer account
• Our legal and accounting obligations
• The need to resolve disputes or enforce agreements
• Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Ask us to restrict how we process your information in certain circumstances.
• Object to certain types of processing.
• Request the transfer of certain information to another organisation.
• Withdraw consent where we rely on consent to process your information.
• Object to direct marketing at any time.

If you would like to exercise any of these rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before responding to certain requests.

13. Updating Your Information

If you have an Esme Scents account, you may be able to update certain personal details through your account area.

If you are unable to update your information yourself, please contact our customer service team and we will assist you where appropriate.

It is your responsibility to ensure that the information you provide to us is accurate and up to date.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to another website, please be aware that we are not responsible for the privacy practices, security, or content of that website.

We recommend reading the privacy policy of any third-party website before providing personal information.

15. Phishing & Fraud Awareness

Phishing involves fraudulent emails, messages, or websites designed to obtain personal, financial, or account information by pretending to be a legitimate business.

Esme Scents will never ask you to provide your password or full payment card details through an unsolicited email.

If you receive a suspicious message claiming to be from Esme Scents, do not click on suspicious links or provide personal information. Please contact us using our official contact details so that we can investigate.

16. Children's Privacy

Our website is intended for general customers and is not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is not permitted by law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any updates will be published on this page, together with the revised Last Updated date.

We recommend checking this page periodically to stay informed about how we protect your information.

18. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us:

Esme Sales Ltd trading as Esme Scents
25 Oakdale Road
Sheffield
England
S7 1SL
United Kingdom

Email: info@esmescentsltd.co.uk

We will aim to respond to privacy-related enquiries within a reasonable timeframe and in accordance with applicable data protection requirements.

Your Privacy Matters

At Esme Scents, we are committed to treating your personal information responsibly and transparently.

We want you to shop with confidence, knowing that we take your privacy, security, and personal information seriously.