Terms of Service

Welcome to Esme Scents. These Terms of Service apply to all purchases made through our website. By accessing our website or placing an order, you agree to be bound by these terms.

Please read the following terms carefully before placing your order.

We reserve the right to update or amend these Terms of Service from time to time. Any changes will apply to orders placed after the updated terms have been published on our website.

Orders & Acceptance

When you place an order through our website, you will receive an email confirming that we have received your order.

Please note that this email is an acknowledgement of your order and does not constitute acceptance of the order.

Your order will be accepted once payment has been successfully authorised and we have confirmed that the products are available.

We reserve the right to cancel or decline an order where necessary, including in circumstances where a product is unavailable, an incorrect price has been displayed, or we suspect fraudulent activity.

If we are unable to fulfil your order after payment has been received, we will contact you and arrange an appropriate refund.

Eligibility

You must be 18 years of age or older to place an order through our website.

By placing an order, you confirm that the information you provide is accurate, complete, and belongs to you or that you are authorised to use it.

We reserve the right to refuse or cancel an order where we have reasonable grounds to believe that the information provided is inaccurate, fraudulent, or being used unlawfully.

Product Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, product packaging, colours, designs, and presentation may occasionally vary from the images shown on the website.

We reserve the right to correct any errors or inaccuracies and to update product information without prior notice.

Prices & Payment

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We reserve the right to change product prices at any time. Any price changes will not affect orders that have already been accepted.

Payment must be successfully completed before an order can be processed and dispatched.

We use secure payment processing methods to help protect your payment information.

Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times may vary depending on the delivery service selected, your location, and circumstances outside our control.

Once your order has been dispatched, you will receive delivery information where applicable.

While we work hard to meet estimated delivery times, delivery dates are not guaranteed and delays may occasionally occur.

Returns & Refunds

If you are not completely satisfied with your purchase, you may be entitled to return the item in accordance with our Returns & Refund Policy and applicable UK consumer law.

Returned products must meet the applicable return conditions.

For hygiene and safety reasons, certain products may not be eligible for return once opened, used, or unsealed.

Please refer to our Returns & Refund Policy for full details before returning an item.

Promotions & Discount Codes

From time to time, Esme Scents may offer promotional discounts, special offers, voucher codes, or seasonal promotions.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash.
• Only one discount code may be used per order.
• Promotional codes must be used before their expiry date.
• Some products may be excluded from promotional offers.
• We reserve the right to withdraw or amend a promotion at any time.

Specific terms may apply to individual promotions.

Website Use

You agree to use the Esme Scents website lawfully and responsibly.

You must not use our website to:

• Engage in fraudulent or unlawful activity.
• Attempt to gain unauthorised access to our systems.
• Introduce viruses, malware, or other harmful material.
• Copy, reproduce, or misuse our website content without permission.
• Interfere with the operation or security of our website.

We reserve the right to restrict or terminate access to our website where we believe these terms have been breached.

Intellectual Property

All content displayed on the Esme Scents website, including text, images, logos, graphics, product descriptions, designs, and branding, is owned by or licensed to Esme Scents unless otherwise stated.

This content may not be copied, reproduced, modified, distributed, or commercially used without our prior written permission.

Limitation of Liability

We take reasonable care to ensure that our website and services operate correctly. However, we cannot guarantee that the website will always be available, error-free, or free from interruptions.

To the extent permitted by law, Esme Scents will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service limits or excludes any rights or liability that cannot legally be excluded under applicable UK law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information will be processed in accordance with our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will always be published on this page. We recommend checking this page regularly for any updates.

Contact Us

If you have any questions about these Terms of Service, your order, or our website, please contact the Esme Scents customer support team.

Esme Scents
UK-Based Fragrance & Lifestyle Retailer

We are committed to providing our customers with a safe, reliable, and enjoyable shopping experience.